‘Is the flight on time?’ – when you suddenly become the information desk

For travel managers

The traveller is on their way to the airport.

The schedule is tight, the pressure is high.

One question remains:

Is the flight actually on time?

The information is not currently available. So the request lands with you:

‘Can you quickly check if everything is running according to plan?’

What happens next

You open several windows:

• the airport website
• a flight tracker
• the booking system, if necessary

You compare times, check gates, look for delays.

Meanwhile, other tasks are left undone.

The situation remains tense for the traveller.

You are under additional pressure – even though you did not cause the problem.

The key point is that this situation is not an isolated case, but systemic.

Why these queries arise

Not because something is wrong.

But because relevant information about the itinerary is not getting to where it is needed: to the traveller – in real time.

As long as information:

• has to be researched manually
• is spread across multiple sources
• is passed on with a time delay

Uncertainty arises. And uncertainty leads to queries.

What changes when travellers are informed live

With the mobile Intertours app, travellers receive:

• up-to-date information on flight times
• notifications of delays or changes
• relevant travel information directly on their smartphone

Without detours.

Without additional research.

Without having to check with you.

The traveller remains in control.

You are relieved.

What this means for your daily work

• You no longer need to check whether a flight is on time.
• You don't need to compare external trackers.
• You are less likely to find yourself in stressful situations.

Your role is shifting:

away from providing spontaneous information

towards structured organisation.

How to use the mobile app

Step-by-step instructions on how to set up and use the Intertours app are provided in the Help Centre.

How can I use the mobile app?